Refund policy

Return & Refund Policy

At Sangeeth Mahal Musicals, we want you to receive your products in perfect condition. Please read the following return and refund conditions carefully before placing your order.

General Return Policy

Products may be returned within 7 days of the delivery date, provided they are unused, in brand-new condition, and returned with the original packaging and all standard items/accessories supplied with the product.

Products must be returned in the same condition in which they were received.

A replacement or refund will be initiated only after the returned product has been received and inspected by Sangeeth Mahal Musicals.

Approved refunds will be processed within 7 working days of receiving the returned product, subject to applicable banking and payment processing timelines.

Damaged Products

Any product received with physical damage must be reported within 2 days of delivery.

Please contact us as soon as possible with details of the damage and supporting photographs/video evidence where applicable.

Open-Box Products

Open-box sales are final and cannot be returned.

Open-box products are tested before dispatch and are guaranteed to be functional.

If you believe an open-box product is not functioning as expected, please contact us at service@sangeethmahal.com with video evidence demonstrating the issue.

Products Not Eligible for Return

We do not accept returns for the following products, except where there is a confirmed product defect or malfunction:

Harmonicas, flutes, saxophones and other wind instruments.

Earphones and in-ear monitors, due to hygiene and health considerations.

Software products once opened or activated.

Products with a manufacturer's seal once the seal has been opened, unless there is a product malfunction.

Audio interfaces, MIDI keyboards and other products requiring user registration for activation or use, once they have been registered.

Acoustic drum kits and drum heads, unless there is a confirmed product defect or malfunction.

Conditions That May Make a Product Ineligible for Refund

A return/refund may be rejected if the product has:

Damage caused by an inappropriate power supply or voltage instability.

Signs of wear and tear, including scratches or dents.

Damage to the original manufacturer's box or packaging.

Missing accessories or box contents such as manuals, software/driver media, cables, etc.

Damage caused during the return shipping process.

A tampered or missing product barcode.

Missing significant accessories such as connector cables or DC power supplies.

Products with significant damage, missing essential accessories, or other conditions that prevent the product from being resold may not qualify for a refund.

Refund Processing

Once the returned product has been received and inspected, we will confirm whether it qualifies for a refund or replacement.

For approved returns, the refund will be processed within 7 working days of receipt of the returned product, subject to applicable banking and payment processing timelines.